Privacy Policy
Last updated: August 2026
Enhanced Mutual Insurance ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect through this website, why we collect it, and how we use it.
Information we collect
We collect information you provide directly to us, including:
- Contact details such as your name, email address, and phone number, when you request a quote, register for Self Care, or contact us
- Account information when you register for Self Care, including a securely hashed password
- Policy-related information needed to service your account, such as claims and beneficiary details
- Messages you send us through our contact form or Self Care chat
How we use your information
- To respond to quote requests and general enquiries
- To create and manage your Self Care account
- To process claims, premium payments, and beneficiary updates you request
- To communicate with you about your policy or enquiry
- To meet our legal and regulatory obligations, including those to the Sierra Leone Insurance Commission (SLICOM)
How we protect your information
Passwords are stored using industry-standard hashing and are never stored or transmitted in plain text. Access to personal information is limited to staff who need it to do their jobs.
Sharing your information
We do not sell your personal information. We may share information with regulators such as SLICOM where required by law, or with service providers who help us operate this website and administer policies, under appropriate confidentiality obligations.
Your choices
You can ask us to correct or delete personal information we hold about you, subject to our regulatory recordkeeping obligations, by contacting us using the details below.
Contact us
If you have questions about this policy or how we handle your information, contact us at [email protected] or +232 99 346 278.